Great people, great cars
I'd like to say a word about my experience with Aaron Hunte and Esmonde Klass of Phase II Motorcar. They are professional, knowledgeable and caring. They listen to what your needs really are, and match the right car to those needs. For us they provided the "perfect" automobile. It is supremely comfortable, reliable, and just plain beautiful. I want to say thanks, and wish the company all the best this year.
After living in China for 15 years, one can image my return to Canada was quite stressful. One of my top priority upon my return was buying a car, which is already a relatively stressful activity under normal circumstance. I was truly grateful how you have made it such a pleasant and stress-free experience. Within a few days after I informed you the car model, year of make & specification I want, you managed to find the car which matches perfectly. In fact, you surpassed my expectation by finding a car with less mileage than I expected while staying within my budget. I also appreciate your prompt and comprehensive response to all of my questions during the entire process. This is especially appreciated when I was still in China before my imminent return to Toronto. In the end, everyone was amazed when I told my them how I purchased my car “on-line” before coming back to Toronto. Your superior personal service was what made it possible and I can’t imagine buying cars any other way in the future! Thanks again for all of your support! I love my Infiniti G37x as it has made my daily commute a true pleasure! Best Regards,
Project Manager, Sales Support
Husky Injection Molding Systems
I couldn’t let this day pass without saying THANK YOU!!! When I was doing a little research on PHASE II MOTORCAR and I read the emails from previous customers on your website, I thought that this would be interesting. At that time I had NO idea how interesting.
Everything that everyone said was EXACTLY what I personally experienced. I have never experienced Customer Service, Customer Concern or a person that goes to great extent to detail like your service. You were truly concerned about each and every concern that I had, EVERYONE single one and for that I can’t thank you enough.
You over exceeded our (my wife and I) expectations and my expectations were set high.
You said to us that you try to make every delivered car smell like new, oddly enough when my son and daughter got in my used new car, they both at different times said that it smelled new.
You provided us what you say your specialty is, not just the car that we wanted at an affordable price, but FIRST CLASS service and care. Mission accomplished!! I was fortunate when a colleague of mine recommended you to me. Now I will recommend you to all that I come across that talks about needing or buying a car.
THANK YOU SO MUCH!!!
- Bruno Iannicca
Int'l Senior Serve Advisor, Commercial Service Network
Your service has been AMAZING. This journey from start to finish was THE best experience of a car purchase. I hope you don’t mind but I can’t help but continually speak of how wonderful this experience is to my family and friends. You never know, they just might contact you when they’re ready to purchase their next car. I know I won’t hesitate at all. Winston Cameron was truly right, that I would not regret this experience when he connected me to Phase II. THANK YOU AGAIN for this Number 1 service provided by Phase II.
- Barb Singleton
Access network Coordinator, Bell Canada, Engineering Dept.
I am a physician in Toronto and as you can imagine I lead a busy life. I enjoy fine cars, but more important than my love of fine cars is my need to have personalized, efficient attention to details. Time management is crucial, and Esmonde has been incredible in providing me with efficient, on time, personalized delivery, and attention to each of my cars. My wife, Sherri-Anne Clarke is a naturopathic doctor, (mynaturopathicwellness) and she is also busy. She really likes driving fine cars, but honestly she knows very little about cars. What she does know, is that she loves the personalized service that Phase II offers. Her car issues, and concerns are taken care of by a competent dealer and facilitator. Everyone at Phase II recognize that service is key. I cannot say enough about the degree of service offered by Esmonde and Phase II. Cheers and continued good fortune.
- Dr. Sean Wharton, MD, FRCPC
Adjunct Professor York University.
Traditional dealerships have run their course. In today’s digital age, most of us know what vehicle we want without even having to set foot in a dealership. With that said, the most important thing today in the car buying experience is customer service. Phase II takes a more personal approach with customers that is apparent from the get go. Esmonde genuinely wants to make your car buying experience an enjoyable and hassle-free one. Whether it’s new or used, he has the resources and connections to get you the best possible price on the vehicle you want. A lot of folks in the business will claim this, but Phase II will actually deliver on it.
- Amin Todai, President & CEO,
If you want your next automobile purchase to be: hassle free, Competitively priced, respectful and professional, then contact Phase II Motorcar Company. I did and had the best experience of my life
- Winston Cameron, P. Eng
In my opinion, Phase II's commitment to customer value & service excellence rates second to no one. For the past few years I have relied on Phase II for all my motor car needs. Last year they found me my dream car (a Mercedes S500 with the AMG package) at a price that was thousands less than any of their competitors could match. With the money saved, I was able to afford a Chevy Silverado 4x4 pickup to use for winter driving, also at an unbeatable price. Both times they made me feel like royalty, going that extra mile to ensure my purchases met all my unique requirements, plus their own ultra-high standards for mechanical and body-work quality. Do yourself a favour, window shop at your favourite dealership, then challenge Phase II to compete for your business. You won’t regret it."
- Dennis Hanson
Director of Distribution Projects, Lombard Canada
A friend of mine referred me to the Phase II dealership. I spoke to Mr. Klass over the phone where he suggested that I come in for a sit down to discuss the needs and wants from my daughter and I. Upon meeting Mr. Klass, my initial reaction was very positive. He was very insightful and resourceful. Mr. Klass found my daughter a shiny almost new 2006 BMW 325XI in blue. She cried and thanked me a thousand times over. The car came with low kilometres and was in excellent condition. When you buy a car from the Phase II dealership, your money is well spent. I am happy to have been referred to Mr. Klass and his business with continue to score because of his excellent customer service and quality guarantee. After my BMW, my son’s Lexus, my CRV, my daughter’s BMW and my nephew’s Mazda, I know value.
- Yours truly, Margaret Lynch
This note is long overdue.........Thank you, AGAIN, for you excellent service in finding a car for me and for negotiating a great price! You were patient throughout the process and were always so prompt in responding to my messages and calls as I explored the different options on the market. I do appreciate very much your advice in helping me to come to a decision, Gamo. Your help was invaluable. The transaction.... All in all, from beginning to end, I received great service from you and from Joe and would absolutely recommend you to anyone. What a painless way to buy a car! "
- Sincerely, Anne Chin
Your thoughtfulness & conscientious attitude were appreciated. Without your diligence & perseverance, this transaction would never have take place! Thank you again!
- Jeannie Wong
Thank You So Much for getting me the best buy that you could. Much appreciated. Love my wheels.
- Claudette B
I am truly enjoying my BMW X5. I appreciated your help researching various vehicles and options to assist with my final decision. As you know, my initial choice was a different vehicle. Your expertise and attention to detail made the purchase effortless. Thank you!"
- Princess Alexander
President, Alexander Business Solutions Inc.
I am very fortunate to become associated with the Phase II Motorcar Co. Inc. Their professionalism and personal touch is most gratifying. I felt as if they truly cared and that makes all the difference in the world. I recommend them highly."
- Sincerely, Mike Francisco. P. Eng.
Dealing with Phase II has been the most worry-free and easiest vehicle purchase I have ever made! You tell them what you want and they get it. A great experience overall. Thank You."
Director of Finance, Roar Media
One of the best gauges of a Company's effectiveness is its ability to demonstrate benefits to it's customers. Phase II Motorcar Co. Inc. succeeded in this! This was my first experience leasing a car outside of your typical auto dealership. Phase II were able to source, locate and deliver the car I was looking for. The people I dealt with were extremely professional and went the extra mile to ensure everything was just right. They were very open on how the lease structure worked, what rates they were using, and gave me comfort in the residual value assumed for the vehicle at the end of the lease. Great job and Thank you! You saved me many anxious moments by eliminating the "car dealership" from my buying experience."
- Stewart M. Barclay
Director of Finance, First Gulf Development Corporation.