A Message from
Esmonde Klass - President/Partner
Phase II Motorcar Company Inc. is a corporation that was founded on the premises of providing a more robust service than the typical car dealership.
Our objective is to provide a level of customer service that gives you the confidence to trust us with the privilege of managing your vehicle needs and those of your family and friends on a continuous basis.
After twenty six years of managing at all levels, in the financial services sector, in the largest of corporations, I've realized the importance of having a strong customer orientation, conditioned only by an adequate and fair price. Our organization will be sensitive to the needs of our customers and be creative in how we approach the opportunities they provide us. We will be a quality company that is proud of the services we provide.
Phase II Motorcar Company Inc. will understand what the customer thinks quality is and deliver on that. We will treat our customers the way we would want them to treat us. How we serve our customers ultimately will determine our financial success.
We sell cars but we are in the business of creating customer enjoyment through their driving experience.
I am a physician in Toronto and as you can imagine I lead a busy life. I enjoy fine cars, but more important than my love of fine cars is my need to have personalized, efficient attention to details. Time management is crucial, and Esmonde has been incredible in providing me with efficient, on time, personalized delivery, and attention to each of my cars. My wife, Sherri-Anne Clarke is a naturopathic doctor, (mynaturopathicwellness) and she is also busy. She really likes driving fine cars, but honestly she knows very little about cars. What she does know, is that she loves the personalized service that Phase II offers. Her car issues, and concerns are taken care of by a competent dealer and facilitator. Everyone at Phase II recognize that service is key. I cannot say enough about the degree of service offered by Esmonde and Phase II. Cheers and continued good fortune.
- Dr. Sean Wharton, MD, FRCPC
Adjunct Professor York University.